Information about data processing and general event T&C

General Terms and Conditions

1. Cancellation and refunds
Cancellations must be advised in writing at least 14 days in advance. Substitutions can be made without penalty however advance notice is required in writing. 
We run a non-refund policy. RIA will assess each refund request on a case by case basis. 
If RIA cancels an event it’s because it’s absolutely necessary, but reserves the right to do so, as well as to reschedule events and substitute presenters. Please note RIA will not be held liable for any accommodation or associated travel costs should an event be cancelled or rescheduled. 

In case RIA needs to cancel an event due to Corona Virus (COVID-19), please note we will fully reimburse your Conference ticket.

For the Annual Conference 2021: If RIA is forced to organize an online-only event, we will invite all delegates booking the Full Conference ticket to a special VIP networking event, once government restrictions are fully lifted. The Conference sessions will be streamed online, as planned and mentioned in the ticket description.

2. How we may use your personal information after booking for an event
We will use the personal information you provide to us: (a) to manage and supply the Event services and the Event to you; (b) to process your payment for the Event; (c) to populate the delegate list via the RIA Event App and/or printed material; and (d) unless you opt of to this, to give you information about similar products/services that we provide and to send you information about the Event. We would occasionally share limited data with Event partners with the intention of enhancing the event experience (i.e Badge provider, speakers, key industry stakeholders, etc). RIA would never sell your data.

You may stop receiving our emails at any time by contacting us (
You have a right to request access to the data that we hold about you. You also have a right to ask us to delete or rectify your personal data. Any such requests must be made in writing to: or to: Railway Industry Association, 22 Headfort Place, London, SW1X 7RY.

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Railway Industry Association

Kings Buildings
16 Smith Square
United Kingdom

© Railway Industry Association Great Britain 2022    


RIA is a company limited by guarantee registered in England & Wales Reg. No. 10036044