Gaynor Pates

Operations Director

Gaynor is Operations Director. In June 2021 she was also elected Chair of the Trade Association Forum (TAF). Her career started with a degree in Health & Safety at the MOD’s research agency, before joining the Rail Safety & Standards Board, to manage the cross-industry programme to improve operational safety following the Ladbroke Grove rail disaster, leading a culture change for safety critical staff. Gaynor later supported development of the industry’s technology and innovation strategy, designing and delivering rail research.

Taking a break from rail in 2012, she conceived and then delivered an innovative concept - a ‘coworking and crèche’ social enterprise model – receiving funding, and media attention. Before joining RIA in 2014, she worked with the sales team of a large private company, developing strategic partnerships and managing sales operations.